Cancellation policy

Rosemary MacLennan-Crump

Personal Training Cancellation Policy

Thank you for choosing Rosemary MacLennan-Crump for your health, fitness and training needs. I’m committed to providing you with exceptional service and support. To ensure efficient operation and availability to all clients, we have established the following cancellation policy.

1. Cancellation Notice:

• Clients are required to provide a minimum of 24 hours’ notice for the cancellation or rescheduling of an appointed session.

2. Late Cancellations:

• Cancellations made with less than 24 hours’ notice will result in a charge of the full session rate or loss of the session from a pre-purchased package.

3. No-Show Policy:

• Failure to show up for a scheduled session without prior notice (no-show) will also result in will result in a charge of the full session rate or loss of the session from a pre-purchased package.

4. Emergencies:

• We understand that emergencies happen. In the case of an emergency, please contact us as soon as possible to discuss the situation.

5. Trainer Cancellations:

• If I need to cancel a session, you will be notified as soon as possible, and the session will be rescheduled without any penalty.

6. Policy Agreement:

• By signing up for sessions with me, you agree to abide by this cancellation policy.

7. Policy Changes:

• Rosemary MacLennan-Crump reserves the right to modify this policy at any time. Clients will be notified of any changes.